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IT Service Manager - Blockchain


For a permanent position at our client‘s site, based in Zug (Remote work possible) we are looking for an experienced

IT Service Manager - Blockchain
Applications close 31 Aug 2021
Posted 23 Jul 2021

In this challenging role, your main responsibility includes interacting with the customer and business team, understanding the SLAs and coordinating the first level support to support and maintain our business services/products and the infrastructures.

100% Remote work is also possible in your place of residence within Europe.


  • 3-5 years of experience as an IT Service Delivery manager role, Blockchain experience is a big plus
  • Good understanding of Service Management principals ITIL etc.
  • Solid IT knowledge with hands-on attitude
  • Good composure with ability to work under pressure
  • Ability to manage a budget with skills in prioritizing tasks correctly
  • Hands-on communicator with good relationship skills, ability to drive change with good stakeholder management skills
  • Fluent in English


  • Leading client engagement and having the responsibility to ensure that the client receives services to their agreed deliverables and to the required standard of quality, within specified SLAs
  • Interacting with the customer and business team, understanding the SLAs and coordinating the first level support to support and maintain the business services/products and the infrastructures
  • Enabling value for customers through services
  • In charge of overseeing incidents and requests by making sure the quality of service delivered is as high as possible with high performance and accurate reporting
  • Implementing global service delivery processes making sure systems and methodologies are up to date
  • Completing monthly, quarterly and annual service review
  • Involved for conducting assessments to ensure software and hardware components are up-to-date, and liaising with technical staff to maintain utility upgrades
  • Rresponsible for the operation, maintenance, and repair of information technology systems
  • Maintaining proper records of technical and procedural operations
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Hello, my name is
Vivek Kandiah
I manage this role
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