Deutsch

Junior Business Service Manager / PMO (w/m/d)

Name: iET SA
Price range: $

Übersicht

For a project at our client's site (home office possible within Switzerland), an international bank based in Zurich, we are looking for a motivated

8828

Contract

6 months

Zurich

Einreichefrist 4 Okt. 2023

Geposted 2 Okt. 2023

For this assignment, we are looking for a junior profile, ideally with first work experience within the banking area to support the Business Service Manager.

Qualifikationen

First working experience within the financial sector
Some understanding of business and/or IT service management
Prior experience in the field of client onboarding would be a plus
IT affinity
Customer-focused and service-oriented personality with a proactive "doer" mentality
Excelling as a team player, and interacting effortlessly with others
Great communication skills in German and English

Aufgaben

Support the Business Service Manager in driving service improvements for productivity gains, closely collaborating with business units and enabling functions like Risk, Legal, and Compliance
Be part of the handling of incidents and support changes for business services and applications
Give business support to operational functions
Aiding the Management team in budgeting, including forecasting, resource management, demand planning, etc.
Contributing to bank-wide projects
Handle incidents as L1 for business issues and be the contact person for operational teams for applications in teams responsible for incidents observed
Ensure business support in all aspects of the operational and enabling functions to ensure no productivity, customer, partner, or financial impact
Support the management team in administrative activities under their supervision